Douglasville Ace Hardware

Small town atmosphere with big time capabilities. I drive 45 minutes to get my Cub Rider serviced here. The process is effortless, the work is extraordinary and the price is reasonable. Andrew in service is professional, patient and very friendly. The entire store is laid out well. Repair, lawn equipment and then the hardware side. They have beekeepers supplies, seed and anything you may need for your project. Easy access from the local roads and I20. Small town atmosphere. Highly recommended.

For efficiently and needing product quickly I ordered and paid for it on this location's website. Received order confirmation and was instructed: "Don’t go to your store just yet! We’ll send an email when it’s ready to be picked up..." After waiting, I received msg "Hello , Your order is ready for pickup!" Drove over to the location only to find that the order was not ready and had to WAIT for it to be prepared. This was a disappointment and somewhat frustrating. Thought I would let store manager know, that in a this process is not customer friendly, efficient and is an irritant. What I received back from the manager, from my perspective, boiled down to 'I do not not care' and the manager literally hang up on me while I was still speaking to him. No customer service care there. I would have been reprimanded if not fired if I hung up on a customer that called in to express a concern. This manager literally trashed Ace 's slogan "Ace is the place with the helpful hardware man" If a manager behaves this way how can encourage great customer service to the employees. Even if you can not change the outcome, you never disconnect call in the customer's fact. Will NEVER use this location again.

I brought in two fairly new white propane tanks. One 40 lb and one 30 lb tank. Another person brought their 30 lb tank in after me. When they brought the filled tanks out I saw my fairly new white 30 lb tank being given to the person who came after me. They gave me a tan, scratched up 30 lb tank with a Sidney Lee Welding tag on it. When I pointed out the other customer had my matching white tank, they just walked off and said "we don't mix up tanks" "

I enjoy going to this Ace Hardware store. The people are friendly, it is well lit, clean, and organized. They have a lot crammed in a small space but it is very neat and organized. The prices are a little higher than the big box stores but this store always seems to have what I need and I never have trouble getting assistance if I have a question or need help finding something. I have wasted a lot of time wandering through big box stores looking for someone to help me. Many were on the phone or darted and dodged trying to avoid eye contact and risk being asked for help. So, this ACE Hardware store is my go-to place.